Signup
Complete your SkuifNet application
A few clear steps — your details, documents, agreement and signature. We’ll review your application and confirm installation details before anything is finalised.
- 1. Details
- 2. Address
- 3. Package
- 4. Documents
- 5. Payment
- 6. Agreement
- 7. Signature
- 8. Review
Who is the service for?
Choose whether this application is for an individual or a business.
Installation address
Coverage and final installation details will be confirmed by the SkuifNet team before installation.
Package & service
Choose your monthly package and how you’d like installation handled.
Not sure which package you need? We can help you choose.
Package
Usual payment day
Installation option
Installation Pay-Off: upon installation, pay R950 upfront plus the applicable pro-rata Wi-Fi amount, then the balance of your installation in 2, 3 or 4 monthly instalments. Available with any SkuifNET internet package. Equipment Protection of R50/month is compulsory during the repayment period. Internet subscription billed separately. Subject to a successful signal test.
SkuifNET Equipment Protection
SkuifNET Equipment Protection (R50/month) is compulsory while installation instalments remain. It can't be declined during the repayment period.
What’s covered?
SkuifNet Equipment Protection is R50 per month. It is an in-house equipment protection service, not a separate insurance policy.
It applies to equipment supplied and installed by SkuifNet at the registered service address: the dish / outdoor CPE radio, main customer Wi-Fi router, installed cabling, mounting bracket and installation pole.
While paid and active, covered equipment damaged by weather, lightning, power surge or similar environmental events may be repaired or replaced without an equipment charge. No call-out fee applies to the protected installation while protection is active.
Theft, loss, deliberate or intentional damage by the customer, misuse, unauthorised alterations, customer-owned devices and equipment not installed by SkuifNet are excluded. Equipment installed by SkuifNet remains covered after ownership of it transfers to you.
Protection does not cover damage that happened before activation or while the protection fee was unpaid. Terms apply.
Your installation pay-off
Monthly amounts during repayment
Nothing is charged when you sign up. Upon installation, following a successful signal test, you pay R950 upfront plus the applicable pro-rata Wi-Fi amount. If the signal test is unsuccessful, nothing is charged and no repayment arrangement applies.
After your final instalment, the installation instalment falls away and ownership of the installed equipment transfers to you. SkuifNET Equipment Protection (R50/month) then becomes optional, but continues until you ask SkuifNET to cancel it — ownership transfer does not cancel it. Cancelling Equipment Protection does not affect your internet subscription.
If installation repayments are not made, SkuifNET may recover equipment that is still its property, subject to applicable law, required notice and lawful recovery procedures. SkuifNET will not enter the premises without the customer's permission or lawful authority.
A free first month of internet, where specifically approved, applies to the Wi-Fi subscription only. It does not waive any installation instalment or Equipment Protection.
Payable upon installation together with the R950 initial payment. The amount depends on the selected Wi-Fi package and the installation date; SkuifNET communicates and confirms it with the customer before installation. Where SkuifNET offers the first month of Wi-Fi free, the pro-rata amount may be R0. The pro-rata Wi-Fi payment is separate from the installation repayment.
How did you hear about us?
This helps SkuifNet thank the people and places that send customers our way.
Who can we thank for referring you?
Documents
If you have them handy, you can upload your documents now. If not, that's okay — you can still finish your application and we'll help you with anything we still need.
PDF, JPG or PNG — up to 10 MB each. Photos from your phone are fine.
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Don't have these with you right now? No problem. Continue with your signup and the SkuifNet team can follow up with you.
Payment
Choose how you’ll pay monthly.
A debit order is compulsory for the 2-, 3- and 4-Month Installation Pay-Off plans. EFT and other manual payment methods are not available for these plans.
Debit order mandate
Once your application has been processed, we'll send you a secure Netcash debit order mandate by email. You'll complete your banking details and sign the mandate directly through Netcash.
You don't need to enter your banking details on this website.
We'll provide the relevant payment details as part of the next steps.
Service agreement
SkuifNet provides wireless internet only. Customer-owned installations are month to month with no cancellation notice. A separate installation pay-off schedule applies only when an Installation Pay-Off plan is selected. The internet subscription is always billed separately and stays month to month.
Version SKU-SLA-2026-10A
1. The agreement
This agreement governs the wireless internet service supplied by SkuifNet Connect (Pty) Ltd (“SkuifNet”) to the customer identified in the Customer and Service Schedule. The schedule, these service terms, any debit-order mandate, and—where selected—the Installation Pay-Off Schedule form one agreement. If the Installation Pay-Off Schedule conflicts with the ordinary month-to-month terms, that schedule applies only to the installation pay-off arrangement.
2. Our wireless service
SkuifNet supplies fixed wireless internet access and related technical support. SkuifNet does not provide fibre services under this agreement. Speeds are supplied on a best-effort basis and can be affected by signal conditions, network demand, weather, power interruptions, interference, the customer’s devices and Wi-Fi environment. SkuifNet does not intentionally throttle or shape ordinary customer traffic. Support covers SkuifNet-supplied and SkuifNet-installed equipment. Problems caused by personal devices, third-party equipment or customer networks fall outside the included service.
3. Support and response
Support hours are 08:00 to 20:00, seven days a week. Customers may WhatsApp 068 921 0390 or email sales@skuifnet.co.za. Remote assistance is available during support hours. SkuifNet aims to acknowledge a support request within 30 minutes during support hours. This is an acknowledgement target, not a guarantee that every fault will be resolved within 30 minutes. Resolution time depends on the type of fault, access to the premises, weather, equipment availability, tower access and circumstances outside SkuifNet’s control. On-site assistance is available. A R350 call-out fee may be charged when the visit is required because of something caused, changed, damaged, disconnected or incorrectly configured by the customer or another person. No call-out fee is charged when the fault was caused by SkuifNet.
4. Customer responsibilities
The customer agrees to: pay invoices by the applicable due date; provide accurate contact, address and payment information; keep a clear line of sight to the relevant SkuifNet tower and report new obstructions, including growing trees; keep installed equipment connected to safe power and protect it from interference, tampering and avoidable damage; not move, open, reconfigure or allow another provider to alter SkuifNet equipment without permission; provide reasonable access for installation, inspection, maintenance and authorised equipment recovery; and report a service problem as soon as it is noticed. Delayed reporting can make diagnosis more difficult and may worsen equipment damage.
5. SkuifNET Equipment Protection
The customer may add SkuifNET Equipment Protection for R50 per month. This is an in-house equipment protection service and not a separate insurance policy. It covers only equipment supplied and installed by SkuifNet at the registered service address: the dish / outdoor CPE radio, main customer Wi-Fi router, installed cabling, mounting bracket and installation pole. While the protection fee is fully paid, covered equipment damaged by weather, lightning, power surge or similar environmental events will be repaired or replaced without an equipment charge. No call-out fee applies to the protected installation while the protection is active. Theft, loss, deliberate or intentional damage by the customer, misuse, unauthorised alterations, damage to customer-owned devices and equipment not installed by SkuifNet are excluded. Equipment installed by SkuifNet remains covered after ownership of it transfers to the customer. A theft or excluded-loss replacement remains for the customer’s account. Protection starts only once selected and paid for; it does not cover damage that occurred before activation or while the protection fee was unpaid. When an Installation Pay-Off plan is selected, Equipment Protection is compulsory for the full repayment period and cannot be cancelled while installation instalments remain outstanding. After the final installation instalment has been paid, Equipment Protection becomes optional. It continues at R50 per month unless the customer asks SkuifNet to cancel it. Completing the installation instalments, and the transfer of equipment ownership to the customer, do not cancel Equipment Protection automatically. Cancelling Equipment Protection does not cancel or affect the customer’s internet subscription. SkuifNet confirms the billing cycle from which a cancellation applies.
6. Equipment ownership and installation options
6.1 Upfront purchase When the installation is paid in full upfront, the installed equipment becomes the customer’s property, subject to any items specifically recorded as SkuifNet network equipment. 6.2 Payflex purchase When Payflex is used, the customer purchases and owns the installed customer equipment from installation. The customer’s repayment obligation is to Payflex under Payflex’s terms, not to SkuifNet. SkuifNet does not rent that equipment to the customer. 6.3 SkuifNet installation pay-off When an Installation Pay-Off plan is selected, all equipment supplied under the arrangement remains the property of SkuifNet Connect until the agreed total installation price (the initial payment and every installation instalment) has been paid in full. Once all installation instalments are settled, ownership transfers to the customer. The ownership transfer does not cancel Equipment Protection.
7. Invoicing, payment and suspension
The customer selects the 1st, 15th or 25th as the normal monthly payment date. SkuifNet issues the invoice approximately five days before that selected date. The customer has nine calendar days from the invoice date to pay. If payment has not been received by then, the system may automatically suspend the internet service. No interest, late-payment penalty or reconnection fee is charged on ordinary monthly service. A R50 failed debit-order fee is charged when a debit order is returned or rejected. After the required payment reflects, SkuifNet normally reconnects service within a few minutes and aims to do so within one hour. The customer must pay the invoice that caused suspension. Subscription fees do not continue accumulating for later full billing periods while the service remains disconnected, and the customer is not required to pay for those missed disconnected months before reconnection.
8. Month-to-month service and cancellation
A customer who owns the installed equipment receives service on a month-to-month basis and is not tied to a fixed service contract. No notice period or cancellation penalty applies to ordinary month-to-month service. The customer remains responsible for amounts already due for service actually supplied, but no new monthly subscription charge is raised after cancellation takes effect. Non-payment results in suspension; it does not create a debt for every later month during which the service remains disconnected.
9. Moving and equipment buy-back
A customer who moves should contact SkuifNet before removing or relocating installed equipment. SkuifNet may assess the new address and, where technically possible, quote to reconnect the customer there. If the customer no longer needs customer-owned equipment, SkuifNet may make a buy-back offer after inspecting it. A buy-back is optional, subject to equipment condition and SkuifNet’s requirements, and is not guaranteed.
10. Service continuity
SkuifNet works to provide a reliable service but cannot promise uninterrupted availability. SkuifNet is not responsible for interruptions caused by electricity failures, load shedding, severe weather, vandalism, theft, radio interference, upstream or third-party failures, access restrictions or other circumstances reasonably outside its control. SkuifNet will make reasonable efforts to restore affected services as quickly as practical.
11. Acceptable use
The service may not be used for unlawful activity, deliberate network interference, unauthorised access, fraud or conduct that harms SkuifNet’s network or other customers. SkuifNet may restrict or suspend service where reasonably necessary to protect the network, comply with law or investigate serious misuse.
12. Personal information
SkuifNet may collect and use the customer’s personal information for application processing, installation, billing, debit orders, support, account administration, legal obligations and the delivery of service. Information may be shared only with service providers reasonably required for those purposes and must be handled with appropriate care.
13. Complaints and escalation
Customers should first contact SkuifNet through WhatsApp on 068 921 0390 or sales@skuifnet.co.za. If a matter remains unresolved after the normal support process, it may be escalated directly to an owner at eddie@skuifnet.co.za.
14. Changes to service or terms
SkuifNet may update packages, pricing or these terms when operational, supplier, legal or regulatory circumstances require it. Customers will receive reasonable notice of a material change before it takes effect. Continuing to use the service after the effective date constitutes acceptance where permitted by law.
15. General
If part of this agreement is found unenforceable, the remaining provisions continue to apply. A failure or delay by either party to enforce a right does not permanently waive that right. South African law applies to this agreement.
Installation Pay-Off Schedule (only when an Installation Pay-Off plan is selected)
Important: This schedule covers only the payment of the installation cost over 2, 3 or 4 months. The internet subscription is billed separately and remains month to month. This schedule does not convert the internet service into a fixed-term service contract. Package: Any SkuifNet internet package. The selected package, Installation Pay-Off plan, instalment amount, number of instalments and total installation cost are recorded in the Customer and Service Schedule. 2-Month Installation Pay-Off: R950 initial payment + 2 x R500 = R1,950 total 3-Month Installation Pay-Off: R950 initial payment + 3 x R375 = R2,075 total 4-Month Installation Pay-Off: R950 initial payment + 4 x R300 = R2,150 total P1. The installation instalments are separate from, and do not include, the monthly internet subscription. The selected package is billed separately at its ordinary month-to-month price. P2. This schedule applies only after a satisfactory signal test and acceptance of the installation. The R950 initial installation payment is not charged at signup. It is payable upfront upon installation, following a successful signal test, together with the applicable pro-rata Wi-Fi amount (see P5). If the signal test is unsuccessful, no initial payment is charged and this schedule does not apply. Payment by debit order is compulsory for every Installation Pay-Off plan: the customer must complete the Netcash debit-order mandate that SkuifNet sends, and EFT or other manual payment methods are not available for these plans. P3. SkuifNET Equipment Protection (R50 per month) is compulsory for the full repayment period and cannot be cancelled while installation instalments remain outstanding. It starts with the first installation instalment debit order. P4. After the final installation instalment has been paid, the installation instalment stops. Equipment Protection then becomes optional, but continues at R50 per month unless the customer asks SkuifNet to cancel it. Cancelling Equipment Protection does not affect the internet subscription. P5. Upon installation, the customer pays the applicable pro-rata Wi-Fi amount together with the R950 initial installation payment. The pro-rata amount depends on the selected Wi-Fi package and the installation date, and SkuifNet communicates and confirms it with the customer before installation. Where SkuifNet offers the first month of Wi-Fi free, the pro-rata amount may be R0. The pro-rata Wi-Fi payment is separate from the installation repayment. A free first month of internet, where specifically approved by SkuifNet, applies to the Wi-Fi subscription only and does not waive any installation instalment or Equipment Protection. P6. All equipment supplied under this schedule remains the property of SkuifNet Connect until the agreed total installation price has been paid in full. Once all installation instalments are settled, ownership of the customer installation equipment transfers to the customer and the internet service continues month to month. The ownership transfer does not cancel Equipment Protection (see P4). P7. If the monthly debit order fails, the R50 failed debit-order fee applies. The customer has three calendar days from SkuifNet’s notice of the failed debit order to make the required manual payment or agree to a payment arrangement with SkuifNet. Internet service may be suspended while the required payment remains outstanding. If the customer defaults on the installation repayment obligation and neither pays nor makes an arrangement within the three-day period, SkuifNet may terminate this pay-off schedule and reserves the right to recover equipment that remains its property, subject to applicable law, any notice required by law and lawful recovery procedures. Recovery is arranged manually by SkuifNet with the customer. SkuifNet will not enter the customer’s premises without the customer’s permission or lawful authority. The customer must provide reasonable access at an agreed time for SkuifNet to remove equipment that remains SkuifNet’s property. P8. If this pay-off schedule ends before the selected term has been completed, SkuifNet may recover the equipment that remains its property, subject to applicable law, required notice and lawful recovery procedures. Amounts already paid are not refundable, and SkuifNet will not charge an additional early-cancellation penalty. P9. After every payment under the selected term has been received, the equipment becomes the customer’s property. The fixed-term pay-off arrangement ends automatically and the internet subscription continues on the ordinary month-to-month terms in this agreement. Equipment Protection continues unless the customer asks SkuifNet to cancel it. Note: Payment schedule — the R950 initial payment is payable upfront upon installation, following a successful signal test, together with the applicable pro-rata Wi-Fi amount. The first installation instalment, together with the first R50 Equipment Protection payment, is collected by debit order on the customer’s next selected billing date (the 1st, 15th or 25th) following installation, provided the debit-order mandate is in place and the required processing lead time has been met. All remaining installation instalments are collected on that same billing day each month. Once the final installation instalment is paid, the instalment charge stops. Where the installation date or first debit-order date has not yet been confirmed, it is shown as pending confirmation in the Customer and Service Schedule. By signing, the customer acknowledges the selected plan, the compulsory debit order and this payment schedule.
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Our team will review your application and documents, then confirm installation details before anything is finalised.